|    |  Clients  |  Brochure & FAQs  |  CX Insights  |  Home

ISG Star of Excellence™ - 2024 Awards

 

In 2024, ISG will continue to reward service and technology providers that showcase exceptional client-centricity in their services and solutions.

The available awards are divided into established and valued overall, universal and also new CX-specific awards, which we will publish at the Sourcing Industry Awards Gala in November, and ISG Provider Lens (IPL) study-specific CX Star Performer Awards, which will be announced during the year alongside the IPL study results.

Below are the key categories for which providers will be awarded in 2024:

Overall Star of Excellence™ Award – Service Providers

Eligibility Criteria:

  • Minimum 20 responses, at least 30% independently* sourced by ISG
  • Customer response coverage across 75% of all regions and industries
  • Above-average CX score
    • The top three highest CX scorers win this prestigious award

Overall Star of Excellence™ Award – Technology Provider

Eligibility Criteria:

  • Minimum 20 responses, at least 30% independently* sourced by ISG
  • Customer response coverage across 75% of all regions and industries
  • Above-average CX score
    • The highest CX scorer wins the award

Universal Star of Excellence™ Awards – Service Providers

  1. Industry Award

    Eligibility Criteria:

    • Minimum 10 responses across all industries, at least 30% independently* sourced by ISG
    • Feedback for 75% and more of all industries with above-average CX scores
      • The highest CX scorer wins the award

  2. Region (Global) Award

    Eligibility Criteria:

    • Minimum 20 responses, at least 30% independently* sourced by ISG
    • Above average CX scores across all regions with above-average CX scores
      • The highest CX scorer wins the award

  3. ITO Award

    Eligibility Criteria:

    • Minimum 20 responses across technologies, at least 30% independently* sourced by ISG
    • Feedback for 75% and more of all ITO technologies with above-average CX scores across technologies
      • The highest CX scorer wins the award

  4. BPO Award

    Eligibility Criteria:

    • Minimum 20 responses across all disciplines, at least 30% independently* sourced by ISG
    • Feedback for 75% and more of all BPO technologies with above-average CX scores across technologies
      • The highest CX scorer wins the award

  5. Emerging Tech. Award

    Eligibility Criteria:

    • Minimum 20 responses across all emerging technologies, at least 30% independently* sourced by ISG
    • Feedback for 75% and more of all Emerging Technologies with above-average CX scores
      • The highest CX scorer wins the award

  6. ISV Ecosystem Award

    Eligibility Criteria:

    • Minimum 20 responses across all ecosystems, at least 30% independently* sourced by ISG
    • Feedback for 75% and more of all ISV (Cloud) Ecosystems with above-average CX scores
      • The highest CX scorer wins the award

(NEW in 2024) CX-Pillar Star of Excellence™ Awards – Providers

Eligibility Criteria:

  • Minimum 20 responses, at least 30% independently* sourced by ISG
  • Highest CX scorer wins the award for:
    • Collaboration and Transparency
    • Execution and Delivery
    • People and Cultural Fit
    • Governance and Compliance
    • Innovation and Thought Leadership
    • Business Continuity and Flexibility

(NEW in 2024) CX Star Performer – A global winner for each IPL Study

Providers with the highest CX scores for each service line at the end of each ISG Provider Lens™ report research cycle will be recognized as CX Star Performers. The announcement will take place as part of the sneak previews of all IPL studies.
Note: Responses submitted for each service line will remain valid for one year until the next ISG Provider Lens™ report refresh cycle.

Eligibility Criteria:

  • Minimum five responses for the respective service line
  • The highest CX scorer wins the award for the respective IPL Study (e.g., Cloud, Procurement, Banking, SAP-related Services or many other topics)

*A general note regarding the aim to run Star of Excellence as an unbiased CX Program: A rule of large numbers overrides the eligibility criterion that at least 30% of the responses must come from independent sources (ISG-sourced provider customers). This exception applies when a provider nominates many customers, which leads to more than 50 responses.