ISG Training as a Service™

Doug Teachey, director at ISG, serves as a proven executive-level strategic and advisory consultant with more than 20 years of experience focused on complex, transformational change. He is responsible for both sales and delivery of client programs, as well as for defining new ISG OCM market offerings. He leads the training practice and the ISG OCM service delivery that’s conducted through our various partner companies. Doug’s areas of expertise include organizational transformation, organizational design, communications, OCM, talent management, enterprise learning strategies and execution, outsourcing, post-merger integration, project management office (PMO) implementations, process improvement and Lean/Six Sigma models, job-skills training, systems implementations (SAP S/4HANA, Infor, etc.), and leadership development. Doug’s MBA and his bachelor’s degree in organizational communication are complemented by his working knowledge of OCM, communications and learning across multiple industries, Fortune 500 companies and Big Four consulting.

Jill leads the Enterprise EMEA practice and is responsible for all Business Process Outsourcing advisory services in Europe, focusing on delivering unparalleled sourcing advisory services to ISG clients. She prides herself on combining her deep market insights with ISG’s portfolio of solutions and services to shape contemporary business operations service partnerships that go beyond cost to deliver service, customer and user experience excellence underpinned by digital transformation capabilities which keep her clients in pace with market evolution, and delivering demonstrable value to their organisations. 

Eric Felix serves as delivery director for ISG’s Training as a Service (TaaS) in Europe, with a track record of over 20 years in top consultancy firms. His expertise lies in organizational change management (OCM) with a primary focus on supporting clients during the integration of enterprise resource planning (ERP) solutions like SAP and Oracle. Eric is deeply committed to ensuring a sustainable adoption of newly implemented systems, both from an organizational and IT perspective. As a seasoned learning and development expert, he channels his energy into empowering clients' teams, providing them with the knowledge and enablement throughout the solution's lifecycle. This results in quality system utilization, total cost of ownership (TCO) efficiency, and superior team operational performance.

Eric holds an Executive Master of Business Administration from the prestigious ESSEC school of Paris and University of Mannheim, complemented by a Bachelor of Engineering from Hautes Etudes Industrielles Lille.

Chase Hawkins is a business development executive and director at ISG with deep experience in training, business transformation and organizational change management (OCM) across more than 250 projects. His specializations include OCM, alignment optimization, communications, client/provider relationship management and customer experience, and end-user training (EUT), plus training as a service (TaaS) strategy and execution, with success in both sales and delivery. He currently runs ISG OCM direct sales, as well as ISG’s global OCM partnerships with other providers, systems integrators and software companies. He has a bachelor’s degree in business administration from the University of Georgia and has won numerous professional awards.

Erin brings more than 15 years of experience in digital transformation and project portfolio management to play a key role in leading organizational change management (OCM) and training initiatives. She has worked for clients in the nonprofit sector and in the defense, healthcare, food service and hospitality, food and manufacturing industries. She leads global initiatives with a focus on gaining broad organizational buy-in and support, while pairing program and project-management principles with OCM best practices to secure better outcomes for clients.