Life Sciences

Jenn and her team guide global organizations in ISG's Manufacturing and Health Sciences verticals. She leads ISG's go-to-market strategy for the Manufacturing and Automotive Industries and Health Sciences, including pharmaceutical, medical device, and medical product manufacturing and distribution companies. For over 20 years, Jenn has provided strategic advice on technology, information technology, business process provider sourcing, implementation of specific solutions, and the ongoing measurement, management, and governance of provider services, relationships, and contracts.

Michael Fullwood is an ISG Partner with extensive financial planning and analysis experience. His areas of expertise include sourcing assessment and RFP management, contract negotiations and transitions. He has guided major multinational companies in the Americas and Europe through multi-functional outsourcing projects and shared services transformation. Michael has more than 20 years of experience advising clients on strategy and implementation and is an accomplished leader who articulates a compelling point of view for ROI optimization and speed to value. His work enables companies to optimize support services operations, contract for and implement digital/automation, and formalize processes, metrics, governance and reporting.

What he does at ISG

Dedicated to building strong, long-term relationships with each client, Andreas uses his broad perspective on the chemical, life sciences, health, transportation and public sectors to help you find the right IT service providers, to meet your business goals and get the most value out of your operating models and technology partnerships. He is excited to apply his deep knowledge of product digitization, IT management, digital transformation programs and governance best practices and to new sectors and clients in the DACH region.

Past achievements at ISG

• Led the transformation of a multi-brand OEM’s IT program from inception—assessing the future services landscape and crafting a financial plan—through execution and transition, resulting in the OEM’s adoption of a new, standardized service portfolio. 

• Implemented an innovative technology RFP framework for a large enterprise client, which became a much duplicated and well-known standard within the global client organization and provider space.

• Supported a client in founding and growing a new digital business unit—where the number of ISG employees on the project has quadrupled to keep up with the unit’s success and rapid expansion.

Jon advises enterprises on all aspects of the IT services lifecycle from initial strategy through design and build of governance organizations. As a qualified English attorney, Jon has special insight into transactional activities and still maintains deep subject matter expertise relating to the structure and negotiation of contracts. His experience includes more than 50 ISG engagements in IT, business process and financial services outsourcing. Jon has also assisted companies in developing enterprise vendor management functions, in many cases on a global basis. He has supported clients in more than 10 countries.

Randy is a dedicated, results-oriented professional with strong leadership and communication skills. He has extensive expertise in outsourcing, business processes, sourcing management, organizational change management, IT management, new business development/pursuits, staffing and people care. Randy demonstrates creativity in solving client and business issues with local and global teams.

Tobias Krotter has 13 years of professional experience in Management Consultancy which he applies to the benefit of ISG’s clients in his role as a Principal Consultant. He brings comprehensive expertise in the areas of Service Design (Sourcing Strategy, Target Operating Model) and Execution (Transaction, Transition and Transformation). Furthermore, he has a strong background on international Project Management, Compliance, Turnaround Management and Business Case.

Ray Shehata helps financial services organizations with all aspects of their IT, back-office, middle-office and customer-facing service alternatives. He is an accomplished professional with more than 14 years of financial services experience and is skilled in developing and leading digital strategies and assessments, and implementing IT and business process service agreements for large, multi-national corporations. Ray has expertise in assessing which functions are optimal to automate, outsource, offshore or re-engineer through shared services and determining the associated savings opportunity. In addition, he assists companies in evaluating their service delivery alternatives and designing appropriate governance organizations to manage the ongoing operations.

Megan Walling is a Partner in ISG.

Peter Magagna is a Business Development Executive with ISG Healthcare. 

Sheeree Jones is a Client Experience Manager in ISG Research.

Lisa Troutman is a Business Development Manager at ISG.