Organizational Change Management

Jill leads the Enterprise EMEA practice and is responsible for all Business Process Outsourcing advisory services in Europe, focusing on delivering unparalleled sourcing advisory services to ISG clients. She prides herself on combining her deep market insights with ISG’s portfolio of solutions and services to shape contemporary business operations service partnerships that go beyond cost to deliver service, customer and user experience excellence underpinned by digital transformation capabilities which keep her clients in pace with market evolution, and delivering demonstrable value to their organisations. 

Beth has more than 25 years of experience specializing in Transformational Business Change & Readiness, Leadership, Learning & Development, Culture Shaping and Employee Engagement. Her book, POWERED BY HAPPY, and the accompanying workshop, has guided her efforts and services in helping organizations shape productive cultures and employee engagement.

Beth previously served as Senior Vice President at JP Morgan Chase where she led the retail organization’s Learning & Change Management department across the country in support of their branch network. In addition, Beth served as the Head of Knowledge & Service Management for all Limited Brands, where she led Organizational Change, Learning & Service Management activities.

Beth is a globally recognized thought leader whose work has been recognized all over the world and she’s served as a trusted advisor to many Fortune 500 companies. Additionally, Beth’s professional work has been recognized with national awards and in several globally circulated magazines, newsletters and blogs. She is a contributing author on four books: On Demand Learning (Darin Harley), Implementing eLearning (Jay Cross and Lance Dublin), Learning Rants, Raves and Reflections (Elliott Masie), and Lies About Learning (Larry Israelite).

Meredith Bilow, director at ISG, brings deep global experience from more than 50 organizational change management (OCM) engagements with companies of all sizes. She is an award-winning professional driven to realize clear value for customer transformation efforts through the use of change management, education and communications. Her work in IT operations, customer service and sales has given her experience in administrative and operational oversight, management of cash flow, sales cycle support and delivery oversight. She also provides OCM and end-user training delivery services directly to key clients. Meredith is certified in team building, leading through facilitation, and strategic thinking and planning.

Eric Bocks serves as an ISG director of organizational change management with 30 years of experience designing and delivering custom OCM solutions for large-scale and complex business transformations. He is the architect of a signature Change CAPABLE delivery framework utilized to ensure consistent outcomes, enabling our clients to achieve their organizational and financial goals. He focuses on turning stakeholders into true change leaders. Eric spent much of his career in the retail industry, including in merchandising and demand planning and forecasting. He has been a professional consultant for 20 years, working across many industries, and he holds a bachelor’s degree in business communications from Hope College. He is a certified OCM consultant and holds a CQ® (change intelligence) certification from Change Catalysts.

John Crews, ISG director, is an organizational change and development leader with 20 years of experience and a keen focus on the results-oriented Prosci ADKAR® model of managing change. He has worked on more than 60 organizational change management (OCM) for outsourcing engagements, supporting transactions, transitions and transformations. He regularly leads teams of professionals to develop and deliver OCM targeted at users, managers and other leaders. That includes pre-implementation analyses and design and execution of holistic change plans. John has worked for several well-known global consulting firms and was a certified master training specialist in the U.S. Navy, who developed 32 common-core education courses still being taught at Recruit Training Command and Naval Education and Training Command centers. He has a master’s degree in organizational change/development and a graduate certificate in culturally adaptive organizational leadership from Hawai’i Pacific University. He is certified in Agile, ITIL, organizational systems improvement and management essentials.

Mark Deans serves as an ISG director of organizational change management focused on account management, as well as client delivery in the areas of learning, leadership, culture and employee engagement. Mark has two decades of hands-on experience in leadership development, instructional design, supply chain management, product life cycle management and operational excellence. He has worked as an internal resource and external consultant for many Fortune 500 companies in a wide range of sectors. His significant work in the retail sector includes merchandise planning and allocation, store operations/point of service, omnichannel and logistics. He has a bachelor’s degree in education from Ohio University.

Chase Hawkins is a business development executive and director at ISG with deep experience in training, business transformation and organizational change management (OCM) across more than 250 projects. His specializations include OCM, alignment optimization, communications, client/provider relationship management and customer experience, and end-user training (EUT), plus training as a service (TaaS) strategy and execution, with success in both sales and delivery. He currently runs ISG OCM direct sales, as well as ISG’s global OCM partnerships with other providers, systems integrators and software companies. He has a bachelor’s degree in business administration from the University of Georgia and has won numerous professional awards.

Stephanie Marcon serves as director of ISG’s Experience Assessment Center, focused on relationship health. She helps companies and their providers learn more about the health of their partner relationships, shared-services work, and workforce experiences through diagnostic data and benchmarking, moving toward improvement and renewals. Marcon is also a dedicated change-management professional, working with clients to identify and address adoption needs for their transformation initiatives with organizational change management (OCM) programs. She has about 20 years of experience in solutions technologies, such as enterprise resource planning (ERP) and customer-relationship management (CRM), and she leads ISG’s OCM alignment practice, working to ensure each client’s leaders are “on the same page” for transformation programs. She is certified as a Project Management Professional (PMP) and as a Prosci® change management practitioner.

Veronica Mathers is a results-oriented ISG director responsible for project-delivery strategy and execution. She has delivered organizational change management (OCM) for many large organizations, including playing a vital role in system implementations. Veronica has 20 years of experience specifically in retail engagements, including work centered on pricing, store operations, supply chain and finance. She has led change projects in areas like marketing and e-commerce for household-name specialty and big-box retail brands. She has a degree in marketing from The Ohio State University.

Colleen Sivill serves as an ISG director of organizational change management (OCM), who leads the systems-integration practice for ISG Enterprise Change. In this role, she partners with clients to make purpose-driven decisions around organizational change management, communications and culture challenges that surface during large-scale change. Her holistic and integrated approach doesn’t just focus on delivering change for today; it also simultaneously strengthens an organization’s ability to continuously change – leaving it healthier, more agile and always improving. Colleen holds a doctoral degree in social influence from the University of Minnesota and has worked as a university professor, a researcher and in cabinet-level university leadership positions.

Doug Teachey, director at ISG, serves as a proven executive-level strategic and advisory consultant with more than 20 years of experience focused on complex, transformational change. He is responsible for both sales and delivery of client programs, as well as for defining new ISG OCM market offerings. He leads the training practice and the ISG OCM service delivery that’s conducted through our various partner companies. Doug’s areas of expertise include organizational transformation, organizational design, communications, OCM, talent management, enterprise learning strategies and execution, outsourcing, post-merger integration, project management office (PMO) implementations, process improvement and Lean/Six Sigma models, job-skills training, systems implementations (SAP S/4HANA, Infor, etc.), and leadership development. Doug’s MBA and his bachelor’s degree in organizational communication are complemented by his working knowledge of OCM, communications and learning across multiple industries, Fortune 500 companies and Big Four consulting.

Felina is part of the Enterprise EMEA Practice, which supports clients in their business operations and technology transformation journeys, enabling them with strong change management and communications competencies to ensure that transformation investment translates into actual realized benefits. 

She adds value for her clients through her solid knowledge in project and change management and methodologies to identify and manage key aspects of transforming IT.