Travel, Transportation and Hospitality

Leveraging digital, data and CX to capture the tailwinds.

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2022 Trends for Travel, Transportation & Hospitality

The Travel, Transportation and Hospitality industry had to spend much of 2021 picking up the pieces from COVID and putting them back together again. 2022 will be a year of continued change. Enterprise leaders should be prepared to focus on three trends to survive and thrive in the coming years.

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Innovation in Customer Experience and Operational Evolution

To survive, recover and thrive, you need to strategically position for recovery. ISG partners alongside you to optimize your assets, modernize your infrastructure and applications, improve your customer experience, and prioritize security, trust and compliance for all your customers. We can help you:

  • Optimize costs rapidly
  • Enhance your customer experience (CX)
  • Augment your workforce with digital labor and intelligent automation
  • Leverage predictive analytics and monetize big data
  • Focus on security of data and physical assets
  • Infuse innovation into multi-provider environments
  • Take advantage of mobility and IoT solutions

Our experts can ensure that your organization is empowered to successfully navigate this shifting terrain and achieve operational excellence.

Featured Event

TechXchange: Consumer Services 2022

The disruption the past two years brought to the retail industry is here to stay. Now that the world has opened up, consumers are craving opportunities to shop in person, expecting their buying experience to be consistent both online and off.

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digital retail

Consumer Connections

An ISG Webcast Series

Join our experts as they outline the trends shaping the consumer packaged goods, retail and travel and hospitality industries. This monthly webcast can be viewed live or on-demand, and is hosted by ISG's Pratibha Salwan, Sunder Pillai and John Westfield. With their unbiased, practical advice, walk away with actionable insights on a new set of consumer trends.

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Meet our team