In this special edition of the ISG Digital Dish, co-hosts Lois Coatney, Jeanne Cuff and Julie Fernandez, together with ISG colleague Catrin Podmore, discuss the challenges of working from home under lockdown. Problems with technology and equipment, home-schooling needs, ever-present family and bandwidth issues combine to create a unique and often difficult environment in which to work. All are finding different ways to cope with unique situations at home and discovering that the worlds of work and home-life are converging more than ever. Jeanne also interviews Nichole Michelson of performance coaching firm Vision Pursue, who offers insight into how we can all use mindfulness to improve our concentration and focus at work – now more than ever. She believes the way people think can make all the difference. Listen in to this COVID-19 special edition of the Digital Dish podcast to hear her advice on how to focus your mind to generate positive thoughts and outcomes during these difficult times.
Meet the hosts
Lois Coatney
Lois Coatney has been the ideal guiding advocate for her Fortune 500 clients, whom she has consistently helped get the most value out of their service providers and supply bases. That’s because, for more than two decades, Lois was the service provider. Today, as ISG’s President of Americas Sales, she is central to driving the firm’s revenue and growth.
Past achievements for clients
Throughout her career, Lois has consulted clients on their operating models and organizational designs so that they can work most effectively internally. She’s pivoted that experience to her approach to her current role, which goes much further than looking at the numbers and bottom line. She examines what ISG’s strengths are and considers how the firm can put its best foot forward to sell its services. Pairing that with a deep understanding of clients’ needs and of ISG’s function in the market, Lois makes decisions on how the firm can enhance those same offerings. She also views her work as a worthwhile means to strengthen ISG’s client relationships, which she contributes to by mentoring ISG account executives.
Lois’s expertise in contracting, experience in supplier management and willingness to travel across the globe to create something new and modern have enabled her to:
- Lead and roll out ISG GovernX®, a tool that directly helps clients and their businesses manage third-party risk, solve governance and service integration challenges, and drive optimal performance of their sources.
- Help a large governmental client migrate their $2.2 Billion annual IT spend to a consumption-based procurement model.
Jeanne Cuff
LinkedIn Profile
