Rate Card Benchmarking

Kathy Rudy is Chief Data and Analytics Officer of ISG and a member of the ISG Executive Board. She was named to this post in January 2020. Kathy is responsible for the development of ISG data solutions and platforms to deliver new and even more valuable insights to our clients, as part of the overall ISG Platform strategy. She is working across the firm to enhance our data products, develop data-driven consulting assets, and increase our go-to-market effectiveness. Throughout her 20 years with the firm, Kathy has supported hundreds of client organizations as they leverage data to drive greater efficiency and effectiveness in their IT operations, build measurement programs and support critical sourcing decisions. She was responsible for the development of ISG Inform™, the firm’s next-generation data-as-a-service platform solution, launched in 2019. Before joining ISG in 2000, Kathy, a graduate of Michigan State University, was part of the Unisys team that managed the transition from internally delivered IT services to an outsourced environment for the City of Chicago.

Dirk Eichberg brings his clients extensive expertise in business and IT management. He has more than 24 years of professional experience with a focus on IT efficiency and effectiveness analyses. Dirk has helped many large multinational businesses identify cost savings, address organizational issues and optimize performance in complex IT operations. His work spans the banking, insurance, manufacturing, automotive, chemicals and pharmaceuticals sectors. 

Garry McSweeney leads ISG’s Asia-Pacific Data and Analytics Service. Garry draws upon his 25 years of experience within the IT industry, combined with outstanding technical expertise and customer focus to deliver optimum outcomes. Garry’s areas of expertise include: IT business performance improvement; IT sourcing assessments (benchmarking); project management; organisational performance measurement; and change management

Chris Pattacini is a Partner at ISG, with more than 30 years of industry experience. As an experienced IT outsourcing and benchmarking consultant, Chris is a recognized industry leader who utilizes state of the art benchmarking tools for project-based support of outsourcing transactions for large corporate clients. Chris’s expertise includes market price intelligence for various business and IT services. He currently manages the ProBenchmark platform.

What he does at ISG

Julien oversees ISG’s IT and technology consulting and advisory teams across South Europe, Middle East and Africa with a strong focus on Italy. He works to make sure that clients are using the right technology to optimize your internal IT operations, including workflow, efficiency, and that they’re getting the most from every interaction with their technology service providers.

Past achievements for clients

• Mediating a volatile exit negotiation between a client and their service provider, resulting in a win-win outcome in which the relationship was rebuilt on a new, more sustainable basis, and the costs and operational disruptions of changing providers were avoided. 

• Overseeing a team that developed a new methodology for assessing IT cost structure for a major European insurance firm, which was implemented across the US, Europe and Asia.

• Benchmarking a major utilities client for their international IT operations, helping them understand their priorities for improvement in their transformation to an agile enterprise,.

Jenni Cornwall is a Consulting Manager in ISG Business Operations – HR Advisory practice and brings over 20 years of experience to the HR and Benefits services and technology industry. Her expertise includes service delivery assessment, benchmarking, business case development, strategy development and service provider evaluation and selection. 

Chris is responsible for leading various activities in project delivery, including data analysis, financial modeling, data collection and validation, quality assurance, report writing, and project management. He primarily works in the Data and Analytics space, performing IT Performance Benchmarks and Market Price Assessments, and has also supported Strategy, Transaction, and Business Process Outsourcing projects.

Sam is an experienced consultant of over 12 years with deep subject matter expertise in ISG’s Benchmarking solutions. Starting his career with Compass Management Consulting as a graduate, he has grown with the firm and is now a Principal Consultant in the North European region. Sam is a member of the ISG Strategy Capability giving him unparalleled access to the company's suite of tools and proprietary data assets.

Mike Rose is an outsourcing and benchmarking leader who is passionate about helping clients with competitiveness and global operating capabilities. A recognized outsourcing and benchmark expert, he is able to leverage his best practice IT outsourcing experience, global organization leadership, and expertise delivering managed services to help clients across industries.

Edward Holman is a seasoned shared services professional with hands-on experience both standing up Shared Services Centers and managing mature operations to ensure continuous improvement and expansion of capabilities/services. He has deep experience with project management, process standardization and harmonization, especially for disparate operations being brought together in a centralized model. His process redesign experience enables Edward to bring value and insights in analyzing processes and streamlining them for maximum effectiveness. 

Sandeep Math is a Manager at ISG.

Prasanth Pandiri is an Assistant Manager at ISG.