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Namratha Dharshan

Chief Business Leader – ISG India Research

Namratha Dharshan is chief business leader for ISG Research. With more than 16 years of experience in IT/BPO outsourcing research, she has developed expertise in business processing outsourcing and customer experience broadly focused on horizontals such as finance and accounting and contact center. Her research focuses specifically on customer experience as it relates to digital transformation, omnichannel, analytics, AI and automation.

Articles by Namratha Dharshan

Infosys: How IT Service Providers Are Navigating the Future with AI

Index Insider: Contact Center Activity Up 30% YTD

ISG Digital Dish Episode 28: Empowering Women in India’s Tech Industry

Sitel Acquires SYKES: Another Milestone Acquisition as CX Industry Competition Intensifies

Innovate or Perish: The New Imperative for Insurers

Emerging ISVs Can Help Companies Address Customer Experience Needs

An Enterprise Playbook to Identify and Engage Emerging ISVs

Sitel Group: Using Speech and Text Analytics to Unlock Valuable Insights

Convergence of Investment and Innovation: AWS Summit 2019, Mumbai

Alorica Claims Its Part of India’s Growing Allure as an Innovation Hub

Infosys Makes Key Investments to Help It ‘Navigate the Next’

Narrow AI Technologies Are Creeping into Finance and Accounting Services

TechM’s Next-Gen Connected World Strategy: TechMNxt

Digital Transformation Must Empower CFOs

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