Months before the COVID-19 pandemic rocked the world, CEO of Mphasis Nitin Rakesh began work on a book with co-author Jerry Wind that would become more relevant than even he believed. What was originally conceived as a book to help technology companies understand and counteract the disruption being caused by the proliferation of digital startups quickly gained new significance within the context of the global pandemic. Their book Transformation in Times of Crisis is based on the premise that adversity provides fertile ground for growth. It guides the reader through eight principles that will help them customize and implement a winning business strategy.
Rakesh joins Steve Hall and Karen Collyer in this podcast episode to talk about his business background and how he came to write the book. Together they discuss all eight principles and debate if and how they can be prioritized. Listen in to hear the conversation and gain insight into how organizations can seize the opportunity to prepare themselves for the new future.
Meet the hosts
Steve Hall
As the leader of ISG’s business in EMEA and an Executive Board Member, Steve provides strategic insight and advice to help ISG’s clients solve their most critical business challenges, helping them adopt and optimize the technology and operating models they need to compete successfully. In particular, he uses his long experience and broad expertise to challenge and inspire them to think about their risks and opportunities in new and unexpected ways.
Past achievements for clients
Steve leads his team’s engagement with clients with an industry-recognized and highly valued perspective on the most important trends in business and technology. He asks and answers the big questions: Why do you need to transform? What’s your best way forward? What do you need to accelerate? And where should you invest your technology dollars to make it all happen?
Among his many client success stories, his ability to take in the big picture, define the problem and connect the dots to the right solutions helped one legacy postal and shipping giant transform itself into a modern logistics powerhouse. He also guided a global energy industry leader through a complex operating model and IT provider transition, helping them see past the obvious cost cutting measures to identify the root causes of their challenges—and delivering savings far beyond what they had imagined.
Karen Collyer
Karen Collyer is a director in ISG’s Digital Practice and works with our clients to optimize their IT operations and transform their organizations to align to business outcomes. She specializes in technology enablement/operational excellence programs that range from app and ERP development to website redesign to UX alignment. The firm also looks to Karen to work with our clients to manage large, multi-deliverable initiatives as well as the day-to-day relationships with a number of our high-profile clients.
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