ISG Digital Dish Episode 8: What has the pandemic ever done for us?

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When Kayla Harrington, then student now Legal Research Assistant at Thomson Reuters, wrote a blog about inherent gender bias in society, she was clearly hoping to raise the profile of the issue. But she didn’t anticipate that her blog would gain the attention of her father Jeff Harrington, whose eyes were opened to the issues she raised, or that it would eventually lead to a discussion on the ISG Women in Digital podcast.

At college, Kayla took a very academic approach to the issue of sexism and developed the belief that the world was changing and gender equality was improving. Upon graduating and entering the world of work, she realized there was still a long way to go to overcome what she terms “ambivalent sexism.” This is the subtle and generally accepted sexism that permeates both the language we use to talk about women and the way we interact with women across all walks of life.

Join host Jeanne Cuff as she talks to the father-daughter duo about gender inclusivity and how companies today must go further than just ensuring equal representation of women in the workplace. They discuss how the global pandemic of 2020 has highlighted the struggle for many women managing both family and work.

Statistics indicate that one million people have left the workforce this year and that 80 percent of them were women who felt unable to juggle both work and family commitments under the unprecedented circumstances. According to Jeff, this creates a great opportunity for change. Because the pandemic has brought work and family life closer to each other for both men and women, many men can appreciate in a new way the challenges working women have faced for generations. He believes this appreciation will bring understanding, greater inclusivity – and hopefully less inherent gender bias in the workplace.

Listen in to hear the discussion.

 



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Meet the hosts

Lois Coatney

Lois Coatney

What she does at ISG

Lois Coatney has been the ideal guiding advocate for her Fortune 500 clients, whom she has consistently helped get the most value out of their service providers and supply bases. That’s because, for more than two decades, Lois was the service provider. Today, as ISG’s President of Americas Sales, she is central to driving the firm’s revenue and growth.

Past achievements for clients

Throughout her career, Lois has consulted clients on their operating models and organizational designs so that they can work most effectively internally. She’s pivoted that experience to her approach to her current role, which goes much further than looking at the numbers and bottom line. She examines what ISG’s strengths are and considers how the firm can put its best foot forward to sell its services. Pairing that with a deep understanding of clients’ needs and of ISG’s function in the market, Lois makes decisions on how the firm can enhance those same offerings. She also views her work as a worthwhile means to strengthen ISG’s client relationships, which she contributes to by mentoring ISG account executives.

Lois’s expertise in contracting, experience in supplier management and willingness to travel across the globe to create something new and modern have enabled her to:

  • Lead and roll out ISG GovernX®, a tool that directly helps clients and their businesses manage third-party risk, solve governance and service integration challenges, and drive optimal performance of their sources.
  • Help a large governmental client migrate their $2.2 Billion annual IT spend to a consumption-based procurement model.
Lois’s current title may include “Americas,” but her prowess in service provider performance and relationship management, IT portfolio design and management and product ownership over the past 30 years has made its way all over the world to support nearly every industry ISG serves.

Jeanne Cuff

Jeanne Cuff

Jeanne Cuff is an Associate Director in the Governance Services-Managed Services organization who brings a broad set of experiences to support ISG clients. Jeanne has over 20 years of senior leadership and consulting roles in operations, human resources, network and SaaS.

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