ISG Digital Dish Episode 13: Leaning In and Leading Remotely

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The pandemic not only accelerated the trend to remote work but forever changed the way we think about working remotely. With more employees than ever before now regularly working from home, employers and business leaders are having to adapt their management styles to ensure they stay engaged with their teams, wherever they are based. How can managers successfully lead their teams into the post-pandemic future? And how can they overcome some of the challenges arising from the new hybrid work environment?  

Our guest on this episode of the Digital Dish is Taruna Rai, Senior Director Information Technology at Relativity. She talks to host Jeanne Cuff about her experience of managing and transitioning a large, international team through a remote working environment during the ongoing COVID-19 pandemic. Through their discussion, we learn how a balanced and flexible approach enabled Rai to create a positive work environment, promote innovation and empower her team to thrive. 

 


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Meet the hosts

Lois Coatney

Lois Coatney

What she does at ISG

Lois Coatney has been the ideal guiding advocate for her Fortune 500 clients, whom she has consistently helped get the most value out of their service providers and supply bases. That’s because, for more than two decades, Lois was the service provider. Today, as ISG’s President of Americas Sales, she is central to driving the firm’s revenue and growth.

Past achievements for clients

Throughout her career, Lois has consulted clients on their operating models and organizational designs so that they can work most effectively internally. She’s pivoted that experience to her approach to her current role, which goes much further than looking at the numbers and bottom line. She examines what ISG’s strengths are and considers how the firm can put its best foot forward to sell its services. Pairing that with a deep understanding of clients’ needs and of ISG’s function in the market, Lois makes decisions on how the firm can enhance those same offerings. She also views her work as a worthwhile means to strengthen ISG’s client relationships, which she contributes to by mentoring ISG account executives.

Lois’s expertise in contracting, experience in supplier management and willingness to travel across the globe to create something new and modern have enabled her to:

  • Lead and roll out ISG GovernX®, a tool that directly helps clients and their businesses manage third-party risk, solve governance and service integration challenges, and drive optimal performance of their sources.
  • Help a large governmental client migrate their $2.2 Billion annual IT spend to a consumption-based procurement model.
Lois’s current title may include “Americas,” but her prowess in service provider performance and relationship management, IT portfolio design and management and product ownership over the past 30 years has made its way all over the world to support nearly every industry ISG serves.

Jeanne Cuff

Jeanne Cuff

Jeanne Cuff is an Associate Director in the Governance Services-Managed Services organization who brings a broad set of experiences to support ISG clients. Jeanne has over 20 years of senior leadership and consulting roles in operations, human resources, network and SaaS.

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