Accelerated time-to-market through digital engineering for water usage monitoring in UK

Creative EC, an IoT solution aggregator, wanted to capitalize on a recent U.K. government campaign for sustainable water management. Their idea was to offer a device that could help companies avoid penalties by making it easier to monitor and optimize their water usage. But they needed deeper digital and device engineering expertise to realize their concept. eInfochips helped them create an end-to-end solution called Waterfall. This innovative IoT architecture helped the client become a leader in smart meters, helping them capture revenue and contribute to reduced water usage in the U.K

IT/OT convergence platform improved reliability and user experience

Unitywater provides water supply and sewerage services to Moreton Bay and Sunshine Coast communities in Queensland, Australia. They were interested in exploring ways to improve network reliability and customer experience to support growth in their business. HCL’s solution helped establish the client run their business more reliably and efficiently. This allowed them to translate those gains into an improved customer experience.

Updating a legacy billing process bolstered efficiency and customer service

Thames Water is a water utility in the U.K. They were exploring methods to make their business more efficient and improve the customer experience. The client partnered with Wipro, building an end-to-end solution to transform their bill design, making it easier for customers to understand. This work improved customer satisfaction and lowered operating expenses for the client.

Upgrading customer support capability and speed after an unplanned increase in customers

Centrica is an energy services and solutions company in the U.K. After an influx of new business, they saw their customer service volumes rise significantly, and were interested in finding ways to better serve this new clientele. They partnered with WNS to improve the customer experience with service and technological upgrades. This improved their service along several important metrics, such as first call resolution and wait times.