New applications using a low-code platform streamline workflows, improving speed and accuracy

The client is a leading global semiconductor manufacturer in RF Power. They needed help with their workflow management, which was being conducted manually with a paper-based system. The complexity of this system made it hard for customers to track and monitor the closure of items. Aspire partnered with the client to build a solution which involved overhauling the workflow management of their business processes. This solution significantly improved the company’s speed, accuracy, and customer satisfaction.

Accelerated time-to-market through digital engineering for water usage monitoring in UK

Creative EC, an IoT solution aggregator, wanted to capitalize on a recent U.K. government campaign for sustainable water management. Their idea was to offer a device that could help companies avoid penalties by making it easier to monitor and optimize their water usage. But they needed deeper digital and device engineering expertise to realize their concept. eInfochips helped them create an end-to-end solution called Waterfall. This innovative IoT architecture helped the client become a leader in smart meters, helping them capture revenue and contribute to reduced water usage in the U.K.

Off- and on-shore teams deliver faster, better fraud prevention

A retail and commercial bank in the U.K. holds a unique policy to fully refund any defrauded customers. This policy gives them a competitive edge but makes hard demands on their fraud response team and processes. The client partnered with Firstsource to create a solution designed around managing new, streamlined on- and off-shore fraud response teams. This greatly improved reaction speeds and customer experiences.

Designing the capability for continuous digital transformation

A quick-service restaurant group with a large delivery business wanted to better meet their customers’ expectations for high-quality digital services. Their goal was to augment their delivering, testing, and engineering capabilities to prepare them to mature their technology. The client partnered with HARMAN Digital Transformation Solutions (DTS) to transform their technology platforms, services, and operations. This solution significantly helped them to roll out new digital services and capabilities without any disruptions in technology, services, and solutions to accelerate their maturity levels. The automation and other changes made by HARMAN DTS saved hundreds of hours of labor, and in optimizing their FTEs.

Updating a legacy system with automation that fit the client’s existing infrastructure

Liverpool Victoria Financial Services is a company offering financial advice, insurance, retirement and other such services in the U.K. They were dealing with issues related to multiple legacy systems, and partnered with Hexaware on a solution which streamlined their operations while also delivering benefits in efficiency and cost savings. The client intends to scale this solution and apply it across the company.

Exploring game design as a new format to increase the reach of journalism

The Financial Times is a major news organization. They were looking for new storytelling formats to complement their reporting. They partnered with Infosys and Wongdoody to develop a series of digital experiences to help readers understand new issues in new contexts. Their first such digital experience became the Financial Times’ most-shared story on Linkedin, and established a new storytelling outlet for the client.

A proprietary skills training platform expanded residents’ access to new job opportunities

The Brent London Borough Council learned that one-in-five adults in their borough did not possess essential digital skills. This deficit contributed to a local unemployment rate that had tripled during the pandemic. They partnered with longtime provider Infosys—and its creative agency Wongdoody— for a solution which would contribute to improving resident’s skills, and access to new opportunities for work. This collaboration helped reach more than 45,000 users, and continues to expand.

Process and automation solution with governance enables tangible outcomes to be sustained

A telecommunications company with a global footprint was dealing with challenges with their operational efficiency. In particular, they wanted to address the highly complex and manual processes that were slowing their turnaround times. They partnered with Infosys BPM to layer in automation while performing a lift and shift of their delivery center’s infrastructure to the cloud. From this, the client saw tangible cost savings, gains in key operational metrics, and in overall growth.

A citizen portal helped a government council better understand and engage their constituents

The council for Ealing, a London suburb, wanted to develop its suburb to make it easier for citizens to engage with their government. A major roadblock was that the council relied heavily on manual and offline processes to carry out its business, which was leading to high costs, inefficiency, and citizen frustration. By partnering with Microland, Ealing Council built a platform that allowed their constituents to easily request records, make payments, fill out applications and more, online. Overall, they digitized over 200 civic processes, dropping operational costs by 30 percent.

Deep analytics tools deliver in-house and third-party insights where other efforts failed

Stonegate Group owns and operates more than 300 pubs in the U.K. They needed a data and analytics solution to help them grow in a competitive market. They partnered with Datalytyx, an Mphasis company, to help them develop a solution which could leverage their in-house sales data and third-party market research. This solution provided the client with insights and capabilities which helped them make more profitable decisions and expand their business.

Underwriting portal delivered faster contracts and bigger loan books

Shawbrook Bank is a specialist bank in the United Kingdom. The bank was interested in improving its efficiency and security. Quinnox partnered with the client to develop a solution which particularly improved their property mortgage process. This contributed to a large growth in business and customer satisfaction.

Building a streamlined security infrastructure that outperforms human decision-making

Sage is a financial services software company. The sensitive nature of their work had contributed to a complex IT architecture. They partnered with Stefanini to find a more agile security solution, co-creating a solution which leveraged optimization algorithms and automation to outperform human decision-making by a considerable margin.

Collaboration to support a large-scale fiber rollout speeds up the time taken to a third

Openreach, a BT company, and Tech Mahindra worked on a series of solutions designed to reduce the operational costs and time-to-market on a major rollout of fiber cable. Tech Mahindra, their long-time provider, helped significantly reduce the burden of rolling out a new network by enhancing systems and processes for key operations.

Integrating features to improve call center efficiency, boosting satisfaction and resolution rates

Virgin Money is a banking and financial services company. To improve their overall customer experience, they wanted to make their call center more efficient. They partnered with Virtusa on a roadmap to reimagine the customer experience, creating an end-to-end solution that allowed users to resolve their issues more quickly and efficiently.

Updating a legacy billing process bolstered efficiency and customer service

Thames Water is a water utility in the U.K. They were exploring methods to make their business more efficient and improve the customer experience. The client partnered with Wipro, building an end-to-end solution to transform their bill design, making it easier for customers to understand. This work improved customer satisfaction and lowered operating expenses for the client.

Upgrading customer support capability and speed after an unplanned increase in customers

Centrica is an energy services and solutions company in the U.K. After an influx of new business, they saw their customer service volumes rise significantly, and were interested in finding ways to better serve this new clientele. They partnered with WNS to improve the customer experience with service and technological upgrades. This improved their service along several important metrics, such as first call resolution and wait times.

Digitizing a complex financial process was a crucial support in high-volume seasons

Yorkshire Building Society (YBS) is a UK-based provider of consumer financial services. Especially during their busy season, they were dealing with a large volume of requests to transfer funds between individual savings account. Each request was manually reviewed, creating a great deal of labor which was prone to human error. The client teamed with WNS to develop a digital, automated solution for these requests, leading to an improvement in quality, a reduction of human error, and a speed which reduced processing time by five days.

AI solution for complicated claims improved worker efficiency and customer service

Zurich Claims UK, a part of Zurich Insurance Group, decided to go through a largescale transformation. Through this process they wanted to keep an extreme focus on the customer and work aggressively on their digital agenda.

They were looking for a supplier who could partner with them in this journey and help realize the necessary changes. They chose to work with WNS because of their industry experience, coupled with their domain knowledge of U.K. insurance and proven ability to scale.

WNS helped them develop an AI-based solution which restructured the claims system end-to-end, quadrupling the speed of their process and improving satisfaction scores.

A new higher education HR platform solved key pain points for university staff

The client is a university which was looking to improve their employee experience. They partnered with Zensar to develop a solution that improved their HR services without significantly altering their underlying architecture. This greatly improved both employee engagement and satisfaction.