To address rising external pressures, transforming an entire business model and IT infrastructure

RSL LifeCare provides care services for senior citizens. Their legacy infrastructure was creating problems for a growing population of seniors with a higher expectation for quality of service. The client partnered with Accenture on a holistic transformation to an integrated service model, helping the client become a more cost effective, resilient organization.

Proactive stakeholder management and visioning sets up a network backbone for a new campus

A secure network was crucial for a multi-year project to build a new campus for The City of Indianapolis and Marion County to centralize and expand their community justice facilities. The client needed an infrastructure that could support a diverse offering of services, including electronic file management, digital classrooms, video court telecommunications, biometrics, inmate tracking via wireless wrist bands, and more. Bell Techlogix was responsible for the solution, including planning, installation, and configuration for thousands of network devices which increased the justice system’s capacity five fold, and helped deliver modern justice services to the area.

Data and process solutions boosted staff productivity in managing funeral services

The Metropolitan Cemeteries Board (MCB) is a government authority responsible for managing cemeteries and memorial parks in metropolitan Perth. Their legacy systems depended on paper forms and data entry and often resulted in inaccurate or lost information. They partnered with Capgemini to migrate to a new, single source of truth, cloud platform, helping improve the accuracy and efficiency of their work while lowering operating expenses.

Bringing remote, age appropriate cancer education to young patients and their families

Camp Quality is a nonprofit in Australia which aims to bring joy to children with cancer, organizing camps and fun events. They partnered with Fujitsu to develop a tool to provide free, accessible resources to cancer patients, after many of their in person operations were cancelled during the COVID 19 quarantine. The solution, an app called the Camp Quality Kids’ Guide to Cancer reached tens of thousands of children and helped the client expand their offerings.

Digital platform offers tools to expand new parents’ access to healthcare

Reach is a non-profit, global social impact organization with a mission to improve the healthcare experience for both patients and care providers. They partnered with HARMAN Digital Transformations Solutions (DTS) to jointly develop a maternity care solution to help pregnant people and new parents better monitor and learn about their health. This solution helped its users increase their sense of control, improve physical and emotional postpartum recovery, and minimize hospital visits. The solution further enabled Reach’s mission with the prevention of maternal mortality and morbidity.

In the face of growing demand, expanding an aging care provider’s capabilities

The client is a large care provider for senior citizens, offering both residential and in home care. To meet a growing demand for their services, the client wanted to streamline their operations. They partnered with HCL to develop a solution that overhauled both technological and business process to help the client reduce friction in their work. This translated into a significantly improved customer experience.

A proprietary skills training platform expanded residents’ access to new job opportunities

The Brent London Borough Council learned that one-in-five adults in their borough did not possess essential digital skills. This deficit contributed to a local unemployment rate that had tripled during the pandemic. They partnered with longtime provider Infosys—and its creative agency Wongdoody— for a solution which would contribute to improving resident’s skills, and access to new opportunities for work. This collaboration helped reach more than 45,000 users, and continues to expand.

A citizen portal helped a government council better understand and engage their constituents

The council for Ealing, a London suburb, wanted to develop its suburb to make it easier for citizens to engage with their government. A major roadblock was that the council relied heavily on manual and offline processes to carry out its business, which was leading to high costs, inefficiency, and citizen frustration. By partnering with Microland, Ealing Council built a platform that allowed their constituents to easily request records, make payments, fill out applications and more, online. Overall, they digitized over 200 civic processes, dropping operational costs by 30 percent.