Proactive stakeholder management and visioning sets up a network backbone for a new campus

A secure network was crucial for a multi year project to build a new campus for The City of Indianapolis and Marion County to centralize and expand their community justice facilities. The client needed an infrastructure that could support a diverse offering of services, including electronic file management, digital classrooms, video court telecommunications, biometrics, inmate tracking via wireless wrist bands, and more. Bell Techlogix was responsible for the solution, including planning, installation, and configuration for thousands of network devices which increased the justice system’s capacity five fold, and helped deliver modern justice services to the area.

Growing a medical device’s capabilities helped a client expand their customer base

Echonous manufactures medical devices. Their signature product, Kosmos, is an AI-guided ultrasound system. They needed to upgrade the infrastructure supporting the product in order to add new features and expand their customer base. By partnering with eInfochips on a new IoT platform with edge AI, they built an end-to-end solution which enhanced their capabilities and reduced expenses.

Building the first accredited ad verification solution on connected TVs and OTT platforms

DoubleVerify provides solutions to brands, agencies, and publishers that increase trust in metrics related to digital advertising. They needed a partner to help them expand their offerings to connected TVs and OTT platforms. This space is typically characterized by innumerable ad rendering scenarios making the quality assurance of reporting metrics supremely important. They partnered with Happiest Minds to establish and strengthen their quality engineering and become the first and only accredited company offering such media services in a burgeoning segment.

Digital platform offers tools to expand new parents’ access to healthcare

Reach is a non-profit, global social impact organization with a mission to improve the healthcare experience for both patients and care providers. They partnered with HARMAN Digital Transformations Solutions (DTS) to jointly develop a maternity care solution to help pregnant people and new parents better monitor and learn about their health. This solution helped its users increase their sense of control, improve physical and emotional postpartum recovery, and minimize hospital visits. The solution further enabled Reach’s mission with the prevention of maternal mortality and morbidity.

Keeping airplane transit moving quickly with a real-time cargo tracking solution

The client is one of the largest airports in the U.S. They were looking to transform their network connectivity and infrastructure to support their cargo operations. They partnered with HARMAN DTS to study and develop an IoT framework and cargo tracking solution. Outcomes of this program helped the client expand to other areas of airport operations and transition to a private network.

An omnichannel financial services solution to improve efficiency and customer engagement

The Pentagon Federal Credit Union (PenFed) is a financial services group serving employees at the Pentagon. They wanted to expand their services to improve their closed-loop marketing, cross-functionality, and customer communications. They were impeded by legacy systems running off disparate data sources. HCL proactively brought a solution to PenFed that would help them improve their member experience. This work grew the client’s customer base and delivered significant cost benefits.

Better serving customers in a new market through an advanced ecommerce platform

With more consumers buying their tools online direct from manufacturers—as opposed to going through a retail store— a tool manufacturer wanted to embrace the trend by strengthening their direct-to-customer sales. They partnered with HCL to help them build the capability to address this new market segment. They developed a solution that delivered a better ecommerce platform and high-quality customer experience. This improved both customer volume and revenue for the client.

Expanding revenue and customer relations through a sales app that helps agents close deals

With growing competition in the furniture industry, a leading manufacturer of workplace furnishings and residential building products identified customer relations as one area that could help them grow their market share. They partnered with Hexaware to transform their dealer experience to create more avenues for sales and customer service, while also improving the customer experience. This solution spanned several technologies and formats and helped improve both the volume and speed of their sales pipeline.

Accelerating the time-to-market for a new digital revenue stream

A publishing, education and research company, partnered with HTC to help them develop a new revenue stream based on their archive of primary sources. This was a challenge because their existing platforms did not have the full capabilities to handle this kind of database. HTC leveraged their own IP to develop the Digital Archives; a streamlined and cross-searchable archive of scanned primary sources. The client was able to leverage HTC’s solution to access new revenue.

Enhancing underwriting outcomes by combining machine learning with RPA

The client is a Global P&C commercial carrier which faced a challenge processing the large number of submissions coming to them from their brokers. Every week, their U.S. operations underwriting team receives a large number of requests for coverage across many lines of business. The pre-underwriting process for these submissions is labor intensive and time-consuming for the underwriters, drawing them away from core underwriting analysis and decision making. Infosys BPM helped them deploy a solution built around their own intellectual property that helped digitize their systems and respond faster to their brokers. Solution improved the client’s process efficiency and overall user experience.

Building a new customer experience  platform to reverse falling membership numbers

The client is a large nonprofit scientific society in the U.S. They were inhibited in their ability to engage new donors due to their reliance on a legacy platform for ecommerce. The platform was highly siloed, and also lacked capabilities for personalization and global reach. Innover helped them develop an ecommerce and customer experience solution which helped them update their legacy technology and meet their donor goals.

A new infrastructure helped improve user and staff experience ahead of increasing enrollments

Banner Health runs a large nonprofit healthcare system. They were interested in providing a more dynamic user experience for the growing number of people aging into Medicare each year. The client partnered with Mastek to develop a solution to help them develop new, automated capabilities. This work helped expand the client’s ability to effectively serve their clientele and positioned Banner Health as a technology leader and expand their services.

Speeding up payments and processes by modernizing an end-to-end insurance system

Lincoln Financial Group wanted to improve their end-to-end life insurance process, bringing the entire customer journey—from submission to activation, to maintenance—into the digital age. They partnered with Mindtree to help them build systems that made it easier to apply for insurance, pay bills, communicate with the bank, and deal with documentation. These initiatives came with a back-end transformation which helped Lincoln Financial Group streamline their operations, freeing up resources and revenue.

An AI allows companies to collaborate on cybersecurity without sharing sensitive data

The client is a cybersecurity advisor seeking to develop a new tool to better detect cyberattacks. Their goal was to use machine learning to study cyberattack attempts to gain insights that would protect companies against future attacks, but they needed a way to do this that would protect the data they were studying. Persistent developed a solution that used federated learning to allow an AI to study data from multiple organization, creating insights for the entire group without exposing sensitive data to any outside company.

Using faster, granular insights to improve marketing ROI

A multinational consumer goods company wanted to better track the performance of their digital campaigns. Sigmoid built a Multi Touch Attribution model that enabled the client to measure marketing effectiveness for various brands across multiple customer touchpoints and generate faster campaign insights to improve marketing ROI.

Advanced marketing solution translated fan engagement into ticket sales

The Jacksonville Jaguars is an NFL football team. They were looking for a way to translate fan engagement into ticket sales. They partnered with Tech Mahindra on a solution which made it easier for the client to connect their sales teams and sales data with insights about their fans. This helped the client simplify their marketing systems and increase their capability to hyperfocus on and engage with their audience.

Transforming contact center operations with tangible business outcomes

The client is a beauty care company primarily using a direct sales model. They were working to expand into new markets, but their ability to do so was slowed by legacy systems for their sales and contact centers. This was also contributing to agent turnover. They partnered with Eventus, a Tech Mahindra company, which developed a series of process and technology solutions. This helped the client drive sustained growth and improve the employee experience.

With frictionless buying, a new shopping infrastructure seeks to reinvent the grocery experience

Nourish and Bloom Market, a new grocery store in Georgia, was founded with the goal of expanding people’s access to local, nutritious, and sustainable food. They partnered with UST to develop a frictionless grocery store experience, with automatic checkout in a low-staff, digital-first model. By developing a solution based around technology such as QR code log-ins, UST helped the client realize their modern grocery store concept. They now plan to expand this model to another 500 stores with UST through a SaaS model.