New applications using a low-code platform streamline workflows, improving speed and accuracy

The client is a leading global semiconductor manufacturer in RF Power. They needed help with their workflow management, which was being conducted manually with a paper-based system. The complexity of this system made it hard for customers to track and monitor the closure of items. Aspire partnered with the client to build a solution which involved overhauling the workflow management of their business processes. This solution significantly improved the company’s speed, accuracy, and customer satisfaction.

IoT solution improves machine parts quality testing to avoid costly recalls

The client, a large motorcycle manufacturer in India, was looking for ways to enhance their technology on the shop floor. They partnered with Birlasoft for a solution which improved the quality of their output, particularly by overhauling their testing procedures.

Transforming workplace services with walk-in cafés and solutions for superior remote support

Nissan was supporting its workforce in Japan through a traditional help desk and phone-based support. Many users reported that resolving their issues through this method was slow, or difficult. To improve employee satisfaction, the client was looking for a comprehensive solution from a partner to service remote and in-office workers. DXC took over their technical support and designed a wide-ranging workplace services solution. This involved establishing walk in service desks, expanding remote employee support, and more. DXC’s work significantly improved operations, with services running more smoothly, and accurately.

Better serving customers in a new market through an advanced ecommerce platform

With more consumers buying their tools online direct from manufacturers—as opposed to going through a retail store— a tool manufacturer wanted to embrace the trend by strengthening their direct-to-customer sales. They partnered with HCL to help them build the capability to address this new market segment. They developed a solution that delivered a better ecommerce platform and high-quality customer experience. This improved both customer volume and revenue for the client.

A cloud-based automation solution streamlined an accounts payable workflow

Koki Holdings is a power tool manufacturer with multiple brands. They were interested in improving the speed and accuracy of their accounts payable business processes. They partnered with Hexaware on a solution which simplified the company’s processes without disrupting their day to day operations. This streamlined system had better end user acceptance and reduced costs.

Expanding revenue and customer relations through a sales app that helps agents close deals

With growing competition in the furniture industry, a leading manufacturer of workplace furnishings and residential building products identified customer relations as one area that could help them grow their market share. They partnered with Hexaware to transform their dealer experience to create more avenues for sales and customer service, while also improving the customer experience. This solution spanned several technologies and formats and helped improve both the volume and speed of their sales pipeline.

An infrastructure transformation reduced complexity and boosted the employee experience

Lanxess is a specialty chemical manufacturer who needed to transform their heterogeneous infrastructure to better streamline their operations. They partnered with Infosys to develop a solution which would modernize the client’s workplace and bolster employee experience. Infosys leveraged numerous indigenous automation ideations like PODIUM, Power ROADS etc. that were crafted under the One-Touch Multi-Element 365 Levitation Program for seamless execution and smooth transition to drive productivity gains and elevate the user experience.

After a major service backlog, a new service platform delivered speed and efficiency

Texas Instruments is an electronics manufacturing company. They were interested in expanding customer service capabilities to better serve their users and clear a backlog of tickets. They partnered with Infosys BPM to develop a platform that restructured their customer service from end-to-end, improve the speed, quality, and cost of their user support.

A Smart Cold-Chain Monitoring System improves uptime and reduces demands on scarce technicians

The client is a global manufacturing company and a producer of refrigeration equipment used in transport. Such equipment is highly prone to malfunction, especially during long waits in hot conditions—with major consequences such as delays and spoiled products. Further, scarcity of cold chain technicians limited their ability to transporter to manage failures or perform preventive maintenance on their equipment. This client partnered with SLK to create a cold chain monitoring IoT solution which has helped reduce breakage and improve profit margins.

Machine learning solution prevents duplicate transactions, leakage

The GFG Alliance is a group of businesses primarily dealing with Mining and Steel Manufacturing. Their Australian businesses were using legacy tools which had inherent risk of duplicate transactions. This was partly because of an infrastructure that spanned multiple, loosly-connected ERP systems, and would sometimes mix up near letters or numbers—“1” for “I,” as an example. WNS helped them develop a solution based around machine learning software with advanced calibration features, which unified the coalition’s ERPs, saving them money, time, and effort.