Process and automation solution with governance enables tangible outcomes to be sustained

A telecommunications company with a global footprint was dealing with challenges with their operational efficiency. In particular, they wanted to address the highly complex and manual processes that were slowing their turnaround times. They partnered with Infosys BPM to layer in automation while performing a lift and shift of their delivery center’s infrastructure to the cloud. From this, the client saw tangible cost savings, gains in key operational metrics, and in overall growth.

A fully-managed accounts payable BPaaS solution cuts cost in half, unifies related workstreams

AT&T, one of the world’s largest telecom companies wanted to transform their accounts payable (AP) process. As a company operating across 73 countries, their AP process was non-harmonized, highly manual with multiple ERPs leading to delays in supplier payments and high cost of operations. Infosys BPM provided a fully managed BPaaS solution helping AT&T establish a single system of engagement for AP, improve efficiency, user experience and reduce cost.

State-of-the-art marketing automation and analytics to grow digital sales and market share

In a highly competitive market, growth for an integrated telecom operator was inhibited by legacy systems. These systems took a long time to launch new campaigns, lacked real-time analytics, and were costly to maintain. In order to find new monetization, they partnered with Comviva to deploy MobiLytix. This decreased the time to launch new campaigns to mere hours, added capability to build detailed customer profiles and to generate personalized contextual sales offers. This next-gen customer value management increased revenue and improved their churn rates by 30 percent.

Collaboration to support a large-scale fiber rollout speeds up the time taken to a third

Openreach, a BT company, and Tech Mahindra worked on a series of solutions designed to reduce the operational costs and time-to-market on a major rollout of fiber cable. Tech Mahindra, their long-time provider, helped significantly reduce the burden of rolling out a new network by enhancing systems and processes for key operations.

Intelligent network operations center improves network availability and reduces operating expenses

Telefonica Germany GmbH was interested in using autonomous networks to address key technology challenges in network operations and management . This would help fulfil its goals in the German telecoms market and its commitment to nationwide 5G. They partnered with Tech Mahindra to improve their network experience with an intelligent Network Operations Centre, a solution that yielded benefits such as a reduced OPEX, and business agility with more options for proactive action.

Automation CoE with outcome-based pricing improves NPS, employee satisfaction, and telesales

A leading telecommunications company in Australia and New Zealand wanted an RPA solution to improve their customer service operations. They were running multiple CRM systems and processes that resulted in highly error-prone manual interventions. By designing an automation-based solution, Tech Mahindra saved the company more than 200,000 hours of work a year across more than 1.5M bot-processed transactions, reducing costs and improving their relationship with their customers.

Design center helps a telecom company take a human-centric approach to transformation

BT is a major telecommunications company. They were starting out on a large-scale initiative to streamline their products and processes and improve their business and customer experience. They partnered with Virtusa to create a design framework which would allow the client to create a scalable business engineering ecosystem from the ground up. This work has helped the client deliver direct business impact, through improved user experience and enhanced development speed.