ISG Digital Case Study Awards™

Business Services Standouts

ProviderClientCase Study Summary

Predictive maintenance and more predictable trains contribute to a better tomorrow

Founded over 150 years ago, Downer is a leading provider of integrated urban services. The group’s Rail and Transit Systems delivers rollingstock asset management services in Australia and New Zealand, with expertise in delivering whole-of-life support to customers. Together with IBM, Downer is searching for opportunities to cut the energy use of its fleet. If we can better understand which rail systems are using the most energy—how they need to respond throughout the day as the weather and passenger demands change—we can really optimize use and get a better outcome for everyone overall. IBM and Downer’s collaboration on reducing energy consumption is still underway, but early results have positioned the client for significant improvements in energy usage and efficiency.


Managed workplace services helped a client improve their efficiency, reliability, and agility

Downer EDI, ltd. is an integrated services provider with a strong focus on urban services. They partnered with TCS to pursue a workplace transformation that could simplify their IT landscape, as well as provide new levels of service to their staff.

TCS took over the management of the client’s workplace services and greatly improved the company’s efficiency, reliability, and agility.

 

Developing an industrial digital platform created a new revenue stream for a parts company

The RS Group is a company best known for its industrial component distribution business. They partnered with TCS to develop a solution that would help them better position themselves as an industrial digital service provider to help maintain their dominant market share. Part of this solution leveraged IoT to improve the company’s efficiency and improve visibility into their operations.

 

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