RSL LifeCare provides care services for senior citizens. Their legacy infrastructure was creating problems for a growing population of seniors with a higher expectation for quality of service. The client partnered with Accenture on a holistic transformation to an integrated service model, helping the client become a more cost effective, resilient organization.

Data and process solutions boosted staff productivity in managing

funeral services

The Metropolitan Cemeteries Board (MCB) is a government authority responsible for managing cemeteries and memorial parks in metropolitan Perth. Their legacy systems depended on paper forms and data entry and often resulted in inaccurate or lost information. They partnered with Capgemini to migrate to a new, single source of truth, cloud platform, helping improve the accuracy and efficiency of their

work while lowering operating expenses.

A holistic order management solution reduced complexity

in a growing area of business

Coles is a supermarket chain in Australia with a growing export business that includes dry grocery and fresh produce goods. With many different products demanding many different processes the client realized they needed a solution that would help them keep up with the growing complexity of their export business. Capgemini partnered with Coles to develop a solution designed to scale with minimal maintenance, providing new controls for both customers and internal stakeholders. This solution delivered new efficiency and customer satisfaction to the client.

New technology platform revolutionizes the monitoring and optimization of ad campaigns

A global marketing agency was looking to transform their systems and processes to manage ad campaigns, which was earlier reliant on manual inputs. They partnered with Cybage, developing a technology solution and a platform-based operating model that created new avenues for the client to optimize its campaigns. This translated to a 30% uplift in campaign performance.

Bringing remote, age appropriate cancer education to young patients and their families

Camp Quality is a nonprofit in Australia which aims to bring joy to children with cancer, organizing camps and fun events. They partnered with Fujitsu to develop a tool to provide free, accessible resources to cancer patients, after many of their in person operations were cancelled during the COVID 19 quarantine. The solution, an app called the Camp Quality Kids’ Guide to Cancer reached tens of thousands of children and helped the client expand their offerings.

IT/OT convergence platform improved reliability and user

Experience

Unitywater provides water supply and sewerage services to Moreton Bay and Sunshine Coast communities in Queensland, Australia. They were interested in exploring ways to improve network reliability and customer experience to support growth in their business. HCL’s solution helped establish the client run their business more reliably and efficiently. This allowed them to translate those gains into an improved customer experience.

In the face of growing demand, expanding an aging care provider’s capabilities

The client is a large care provider for senior citizens, offering both residential and in home care. To meet a growing demand for their services, the client wanted to streamline their operations. They partnered with HCL to develop a solution that overhauled both technological and business process to help the client reduce friction in their work. This translated into a significantly improved customer experience.

Modernizing a financial services platform expanded access and

services to customers

Shaype is a financial services technology platform. In order to expand their capabilities and capture a larger segment of the market, Shaype was looking for a partner to support the implementation of their modern technology infrastructure into their new client segments. This partnership with Shaype supported the growth and the breadth of their products and improved the user experience of their platform.

Launched a first-of-its-kind digital customizable fashion showroom experience to engage luxury buyers

Traditionally, luxury fashion was purchased in-person by wholesale buyers viewing goods in a showroom or at a fashion show. The ORDRE Group, a global fashion technology company, wanted to provide the fashion industry with a digital product that could replicate the showroom experience online.

ORDRE selected Hexaware as a partner to build and scale a platform called Ordre Meta, a fashion-tech digital experience platform. It features immersive features to offer fully customizable ecommerce experiences to luxury brands.

Modernizing a facilities service center revolutionized the employee Experience

Woolworths owns and operates a chain of supermarkets in locations across Australia and New Zealand. They wanted to improve their operations and employee experience. Hexaware took over end to end store operations services including support for a number of critical devices. This helped the client achieve an efficient, work first environment which boosted employee satisfaction scores by 40%.

Predictive maintenance and more predictable trains contribute to

a better tomorrow

Founded over 150 years ago, Downer is a leading provider of integrated urban services. The group’s Rail and Transit Systems delivers rollingstock asset management services in Australia and New Zealand, with expertise in delivering whole-of-life support to customers. Together with IBM, Downer is searching for opportunities to cut the energy use of its fleet. If we can better understand which rail systems are using the most energy—how they need to respond throughout the day as the weather and passenger demands change—we can really optimize use and get a better outcome for everyone overall. IBM and Downer’s collaboration on reducing energy consumption is still underway, but early results have positioned the client for significant improvements in energy usage and efficiency.

Ensuring business continuity with resilient, worker-focused solutions

This case study is from an Australian financial services company. They were interested in expanding the work done during the first COVID-19 outbreak. In that instance, Infosys was a crucial partner for helping them maintain service and worker safety. They engaged Infosys to expand on that work and develop a more resilient infrastructure which could withstand another crisis. It was also a priority for them to better support remote work and employee wellbeing. In developing multiple solutions around these priorities, Infosys helped improve infrastructure services measures scores, productivity, resilience, and cost-effectiveness for their client.

Transforming warehouse operations by integrating autonomous vehicles

Visy Logistics is the logistics arm of Visy Industries, a paper and packaging company. They were interested in bringing more stability and cost savings to their warehouse operations. The client partnered with Ramco, an incumbent provider, to deliver a solution based on their unique IP and warehouse management. Their solution allowed the client to integrate new processes and automation, reducing their dependency on manual labor and increasing fulfillment rates.

Managed workplace services helped a client improve their efficiency, reliability, and agility

Downer EDI, ltd. is an integrated services provider with a strong focus on urban services. They partnered with TCS to pursue a workplace transformation that could simplify their IT landscape, as well as provide new levels of service to their staff.

TCS took over the management of the client’s workplace services and greatly improved the company’s efficiency, reliability, and agility.

Automation CoE with outcome-based pricing improves NPS, employee satisfaction, and telesales

A leading telecommunications company in Australia and New Zealand wanted an RPA solution to improve their customer service operations. They were running multiple CRM systems and processes that resulted in highly error-prone manual interventions. By designing an automation-based solution, Tech Mahindra saved the company more than 200,000 hours of work a year across more than 1.5M bot-processed transactions, reducing costs and improving their relationship with their customers.

Delivering geospatial intelligence using remote sensing and advanced analytics

Horizon Power is an energy utility in Western Australia, which faced challenges obtaining complete visibility into their network owing to the geographical spread of assets and rugged network terrain. To help improve network operations, they partnered with Altavec, a Tech Mahindra company, who used remote and manned aircraft to capture and build a digital model of field assets. This geospatial intelligence program was the first step towards creating an accessible, resilient and more cost-effective digital network model.

Mobile solution leveraged prebuilt IP to achieve an accelerated timeline

Colonial First State (CFS), a premier Australian wealth management organization, recognized the increasing demand from customers for digital accessibility to investment information. CFS engaged Versent to design and execute a digital strategy that would not only meet the evolving expectations of its clients, but also position the organization for future growth.

Upgrading weighbridge monitoring system to more accurately read and share railway data

The Australian Rail Track Corporation manages and maintains an 8,500 KM rail network across five states in Australia. As part of a larger transformation designed to increase the amount of freight on its network, the client needed to upgrade its weighbridge technology. Versor, a Fujitsu company, partnered with the client to develop a data solution to more accurately weigh and track trains.

Reducing non-standard processes with outcome-based pricing drives savings and NPS boost

The client is a leading regional provider of financial services. They were struggling with low levels of customer satisfaction, linked to issues like lengthy claims life cycles, higher indemnity expenses, and the frequent need for manual ways to work across product lines. WNS helped the client by developing a solution engineered around a synthesis of advanced analytics and automation. These improvements boosted their customer service scores and reduced operating costs across multiple areas.

Machine learning solution prevents duplicate transactions, leakage

The GFG Alliance is a group of businesses primarily dealing with Mining and Steel Manufacturing. Their Australian businesses were using legacy tools which had inherent risk of duplicate transactions. This was partly because of an infrastructure that spanned multiple, loosly-connected ERP systems, and would sometimes mix up near letters or numbers—“1” for “I,” as an example. WNS helped them develop a solution based around machine learning software with advanced calibration features, which unified the coalition’s ERPs, saving them money, time, and effort.

An AI data solution proactively halts payments leakage

The client is a leading regional provider of financial services . They were looking for a solution to validate vendor payments as a way to avoid leakages and reduce their exposure. WNS deployed a proprietary digital transformation framework to design and implement a solution which helped them safeguard against future losses.