ISG Digital Case Study Awards™
Asia-Pacific and India Standouts
| Provider | Client | Case Study Summary |
 |  | Improving underwriting costs and speed with an AI-powered, online insurance platform A leading insurance provider needed to increase their distribution channels to match customer expectations and grow their market share. Without a solution, they risked losing a significant portion of their online customers. Their infrastructure was the biggest obstacle to expansion—siloed teams and disparate systems were contributing to manual and inefficient processes. They partnered with Aspire to launch a cloud-based platform which completely overhauled their underwriting system. Its unique architecture allowed stakeholders client partners to make updates that would have previously required complex migrations. This platform helped the client achieve their expansion, contributing to new efficiencies and a 150% increase in revenues per product. |
 |  | IoT solution improves machine parts quality testing to avoid costly recalls The client, a large motorcycle manufacturer in India, was looking for ways to enhance their technology on the shop floor. They partnered with Birlasoft for a solution which improved the quality of their output, particularly by overhauling their testing procedures. |
|  | Transforming workplace services with walk-in cafés and solutions for superior remote support Nissan was supporting its workforce in Japan through a traditional help desk and phone-based support. Many users reported that resolving their issues through this method was slow, or difficult. To improve employee satisfaction, the client was looking for a comprehensive solution from a partner to service remote and in-office workers. DXC took over their technical support and designed a wide-ranging workplace services solution. This involved establishing walk in service desks, expanding remote employee support, and more. DXC’s work significantly improved operations, with services running more smoothly, and accurately. |
|  | Automating a data warehouse eliminated human error improving accuracy and operational efficiency The client is a leading exchange in Asia. They were looking to streamline processes that supported their data warehouse—a single source of truth for their IT operations. They partnered with HCLTech to overhaul the system, significantly improving the client’s operational efficiency and reducing the risk of errors. |
 |  | New ERP for a divested entity leverages accelerated carve-out methodology to create value
After CRCL LLP, a food service company, divested themselves they had a four-month deadline to implement their own SAP S/4HANA platform. If not, they would have to pay maintenance costs to use the parent company’s SAP landscape or face a major bottleneck. That would also mean working to successfully migrate data from the old system into their new SAP S/4HANA platform. They partnered with Hexaware to selectively carve-out a new implementation, mitigating risks and upgrading their capabilities. It wound up being one of the fastest carve-out implementations in SAP India, saving the company more than 50% in operating costs. |
 |  | Exploring the potential of the metaverse to cross-sell and up-sell banking products
The Union Bank of India saw a potential with metaverse to engage with tech-savvy and younger customers. Because the metaverse is a rapidly developing area, they partnered with Tech Mahindra to leverage their expertise in the area and avoid the pitfalls associated with new technology adoption. The provider’s solution, a virtual lounge called the Uni-Verse, helped them attract new customers, and explore the potential for cross- and up-selling products to a new market segment. |
