As automation and AI technologies become more sophisticated, how can enterprises ensure that their automations are set up and managed in a way that is not just efficient, but also safe, reliable and aligned with the organization’s strategic goals? The answer is governance.
In this episode of Bots & Beyond we delve into the essential aspects of setting up and managing robust governance for your AI and automation projects. Host Wayne Butterfield is joined by Zachary Toner, Global Head of Automation at Munich Re. Together they discuss the practicalities of governing automation in a global organization. Their conversation explores key themes such as prioritizing automation projects, ensuring regulatory compliance, maintaining control over automations whilst fostering innovation, and de-risking generative AI use cases. Zachary’s in-depth knowledge from his extensive experience in automation and from setting up various COEs (Centers of Excellence) provides valuable insights and tips for listeners. Listen in on your favorite podcast platform.
The views in this podcast are the participant’s own and are not the views of their respective companies. In addition, the participant is not providing professional advice of any kind.
Meet the host
Wayne Butterfield
Wayne is an automation pioneer, initially starting out as an early adopter of RPA in 2010, creating one of the first Enterprise scale RPA operations. His early setbacks at Telefonica UK, led to many of the best practices now instilled across RPA centres of excellence around the globe. Customer centric at heart, Wayne also specialises in Customer Service Transformation, and has been helping brands in becoming more Digitally focused for their customers. Wayne is an expert in Online Chat, Social Media and Online Communities, meaning he is perfectly placed to help take advantage of Chat Bots & Virtual Assistants. More recently Wayne has concentrate on Cognitive & AI automation, where he leads the European AI Automation practice, helping brands take advantage of this new wave of automation capability.
