This podcast episode description was written partially by artificial intelligence (AI). Some people might find that cool – others might be immediately put off by the concept of using AI as a writing aid. Similarly, you might have some bad memories of an old chat bot experience – either as an annoying pop up or as a barrier to talking to a real human. But chat bots and the conversational AI powering chat bots have come a long way in recent years. It might be time to rethink your ideas on this technology and what it can do for your business.
Conversational AI is a rapidly evolving artificial intelligence technology that is transforming not only the way we interact with computers and machines but also our ability to be productive. The tech allows computers to interact with humans in a natural and intuitive way using language. Whether it's providing fast and efficient customer service or personalizing the customer experience, chatbots are revolutionizing the way we communicate and get things done. In this episode of Bots & Beyond, host Wayne Butterfield speaks to conversational AI industry veteran and Vice President of Artificial Intelligence at Uniphore, Patrick Ehlen. Together they acknowledge how far this tech has come from its earliest iterations, investigate the current capabilities of the tech and forecast the future of conversational AI. Listen in to challenge your thoughts on this topic.
Meet the host
Wayne Butterfield
Wayne is an automation pioneer, initially starting out as an early adopter of RPA in 2010, creating one of the first Enterprise scale RPA operations. His early setbacks at Telefonica UK, led to many of the best practices now instilled across RPA centres of excellence around the globe. Customer centric at heart, Wayne also specialises in Customer Service Transformation, and has been helping brands in becoming more Digitally focused for their customers. Wayne is an expert in Online Chat, Social Media and Online Communities, meaning he is perfectly placed to help take advantage of Chat Bots & Virtual Assistants. More recently Wayne has concentrate on Cognitive & AI automation, where he leads the European AI Automation practice, helping brands take advantage of this new wave of automation capability.
