Industries

Banking and Financial Services Transformation

 

Get closer to customers, drive operational efficiency and enable employees.

TopBar Map BottomBar
Top Story

Three Predictions that Will Power the Banking and Financial Services Market in 2024

It’s time to look forward for the Banking & Financial Services (BFS) industry. What can we expect in 2024?

Read more

Banking operations for a customer-obsessed industry

Let us help you find and implement the right technologies to improve your customer experience, optimize data and transform your business model.

Optimize Costs and Maximize Financial Transparency

Support your Technology Business Management journey to ensure business value is realized
Provide practical FinOps advice to drive better cloud economics
Benchmark your technology and operations costs against your peers to identify areas for improvement
Develop a new way of approaching cost optimization to make it sustainable and enduring
Design the optimal cost structure, including embedding a new cost culture and virtual cost center of excellence

Improve Employee Experience and Productivity

Measure, benchmark and track employee experience
Perform a skills assessment to identify the gaps and opportunities to improve
Enable employees and develop the optimal Learning & Development strategy, including Training-as-a-Service
Design and implement new ways of working, including the right talent strategy
Transform HR operations to improve employee engagement

Develop Next-Gen Supplier Strategy and Ecosystems

Provide insight into next-gen supplier strategies, including new ways of segmentation, tail spend consolidation, new sourcing models and innovative commercial structures
Advise on how to manage newly emerging ecosystems, including Banking as a Service, FinTechs, Big Techs, hyperscalers, niche suppliers, etc.
Provide third-party risk management assurance and optimized governance solutions
Advise on how to leverage emerging tech (such as GenAI) in contracts with suppliers for outsourcing and/or transformation
Provide insight into Global Capability Center strategy, including drivers, KPIs, commercial structures and supplier ecosystem
2023 Banking Industry Study

ISG Banking Industry Study

ISG's recent study shows the banking industry's top priorities are operational efficiency and customer experience.

Download the Summary      Contact Us for Full Access

Reinventing Bank Branches

Will most people go back to purely in-person banking? No. But the demise of bank branches is greatly exaggerated - a recent Celent report says that 77% of customers want to be face-to-face for substantive discussions about their finances.

Read ISG’s whitepaper to learn how to reimagine your #branchstrategy for the future of banking.

Read Here

Watch for More Insights

Trends Shaping the Financial Services Industry

Important Factors for Digital Success

Client Stories

North American Digital Banking Procurement Advice

Jun 20, 2022, 16:06 PM
ISG helped a large North American bank assess and refine the proposal for a new core banking solution for digital only checking and credits accounts targeted at a millennial customer base
Title : North American Digital Banking Procurement Advice
Alternate title :

The legacy part of this bank had an existing relationship with the core banking provider and an associated spend of several hundred million dollars a years.

The bank wanted to target the fast growing millennial customer segment with a digital first offering and was approached by the core banking provider to implement their modern banking platform along with a front end from one of the leading Hyperscalers.

The bank asked ISG for assistance in assessing the proposal to understand if it would meet their objectives, and reflected industry best practice.

ISG leveraged both our banking experts and the unrivalled market data from our Research team to critically review the proposal from the core banking provider, as well as the current Hyperscaler agreement.

The assessment identified gaps to market best practice in multiple areas including end-to-end service delivery and hand-off risks between the different parties.

Additionally, ISG found that the modular API-driven architecture proposed was untested in practice.

ISG also used our core banking expertise to review the pricing model and proposed fees, both for transparency and competitiveness.

The bank was able to understand the true end-to-end service delivery picture and ensure that the gaps in service were addressed by the providers.

Secondly, thanks to ISG’s review the bank was able to reduce the price of the initial proposal by negotiating out most of the monthly minimums.

Thirdly, the bank is now well positioned to swap out all the ancillary components with more competitive third party products in order to make its service offering more attractive.

Categories :
  • Banking & Financial Services
Article flags :
Digital-Banking-Procurement
Bruce Springsteen tickets Phoenix</a>","email":"bruce-springsteen@brucespringsteenphoenix.shop"},"dateCreated":"2023-03-07T11:44:28.037Z","averageRating":null},"useReviews":false,"hasUserAlreadyReviewedUrl":"/RestApi/reviews-api","createCommentUrl":"/RestApi/reviews-api","alwaysUseUtc":false}" />
    Load more comments
    Featured Event

    TechXchange: Banking & Financial Services (Paris)

    From fintech disruption to regulatory challenges and CX goals, equip yourself with actionable strategies & insights.

    Learn more

    Meet Our Banking and Financial Services Team